cv365 Privacy Policy — Our Commitment to Protecting Your Information

This Privacy Policy applies to all users of cv365, both registered and unregistered. Key terms used in this document are defined below:

• "Personal Data" Refers to any information that can directly or indirectly identify a person, such as name, mobile number, email, or national ID number.
• "Processing" Refers to any operation involving the collection, storage, analysis, modification, or deletion of information.
• "Third Party" Refers to any individual, organization, or service provider other than cv365.
• "Cookie" Refers to small data files stored in a browser that cv365 uses to improve the user experience.

Cv365's Privacy Policy is drafted in compliance with Bangladesh's Digital Security Act 2018 and the data protection requirements of international gaming licenses.

Cv365 collects the following data to keep the platform running smoothly and to provide you with the best possible experience:

Cv365 uses collected data solely for the purposes listed below. We never use your data for any other purpose:

• For account creation, verification, and management.
• For processing deposits, withdrawals, and financial transactions.
• For awarding bonuses, promotions, and rewards.
• For fraud prevention and anti-money laundering purposes.
• For monitoring gaming behavior to ensure responsible gaming.
• To fulfill legal obligations.
• For analytics to improve cv365's services (no personal identification involved).
• For sending important updates, security alerts, and account notifications.

Cv365 never sells your personal data. In certain situations, limited information may be shared with trusted parties:

• Payment Providers: Only the information necessary to complete transactions is shared with bKash, Nagad, Rocket, or the relevant bank.
• Legal Authorities: Relevant information will be shared upon receipt of a lawful directive from the Government of Bangladesh, BFIU, or a court of law.
• Technology Partners: Limited data may be shared under strict confidentiality agreements with server hosting or cybersecurity service providers.
• Licensing Authority: Required information is provided to the regulatory authority for managing gaming licenses.

Cookies are used on the cv365 website and app to enhance your experience. We use the following types of cookies:

• Essential Cookies: Essential for maintaining login sessions and the core functionality of the platform.
• Functional Cookies: Used to remember your language preferences, game settings, and login details.
• Analytics Cookies: Helps understand how cv365 is being used — without identifying you personally.
• Security Cookies: Used for fraud detection and account security.

You can manage cookies at any time through your browser settings. Please note that disabling essential cookies may affect the functionality of some cv365 services.

Cv365 retains your data only for as long as necessary. Retention periods by data type are outlined below:

• Account Information: For the duration the account is active and for up to 5 years after closure.
• Financial Transaction History: A minimum of 7 years as required by legal obligations.
• KYC Documents: For up to 5 years after verification.
• Gaming Log: For up to 2 years for fraud investigations.
• Support Contact: For up to 1 year after the matter is resolved.

The technical and organizational measures cv365 has put in place to protect your personal data are outlined below:

• All data transfers are secured using 256-bit SSL/TLS encryption.
• All passwords are hashed and stored using the bcrypt algorithm.
• Access to sensitive information is restricted to authorized personnel only.
• Regular security audits and vulnerability tests are conducted every 3 months.
• 24/7 cyber threat monitoring is active and in place.
• Data backups are stored securely on separate servers.
• Two-factor authentication (2FA) is strongly encouraged.

Cv365 recognizes and respects the following rights you hold over your personal data:

To exercise any of the rights listed above, contact us at [email protected]. cv365 typically responds to requests within 30 business days.

Cv365 strictly prohibits registration by anyone under 18. We do not knowingly collect personal data from minors.

• Age is verified at registration and confirmed through the KYC process.
• If it is found that a minor registered using false information, the account will be immediately closed and all associated data will be deleted.
• If parents have any concerns, they can reach us at [email protected].

Cv365 primarily stores data on servers in Bangladesh and the Asia-Pacific region. However, some data may be processed on servers in other countries for technical reasons.

• Regardless of where data is stored, the same standards of this Privacy Policy apply.
• Strict security agreements and encryption are enforced for all international data transfers.
• GDPR standards are applied for users based in Europe.

Cv365 reserves the right to update this Privacy Policy as needed. For any significant changes:

• The "Last Updated" date at the top of this page will be revised accordingly.
• Registered users will be notified via email or in-app notification.
• Re-consent may be obtained for significant changes.

Continued use of cv365 after any changes will be considered acceptance of the updated policy. We recommend reviewing this page regularly.

For any questions, concerns, or complaints about the Privacy Policy, please contact our data protection team:

• Email: [email protected] (responses are typically provided within 24–48 hours).
• Live Chat: Log in to the cv365 platform and use the live chat support directly.
• Support Portal: Log in to your account and open a ticket from the "Help Center" section.